FAQ

  • How long will it take to get my orders?

    Lace, bundles and hair extensions orders are received within 7-10 business days of purchase date

    Wigs are received within 10-14 business days

    Remember to check email for order updates.

  • Does my billing and shipping have to match?

    Yes! Billing and shipping does have to match in order for your order to be fulfilled and shipped.

  • I ordered online, but want to cancel, Can I do that?

    We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to confirm their order details carefully before submitting their order.

  • Can I make changes to my order?

    To insure a quick delivery all orders are processed daily, so orders cannot be altered or changed once your payment is complete.

  • Can I request a custom color?

    Yes, before ordering, you must send a message from our contact us page with as much details as possible and you will be contacted.

  • Are hair extensions and wigs on hand?

    At this time, we do not have products on hand. When ordering allow 10 -14 business days to receive all orders from Extensions by TaiaYvonne.

  • Why do I have to fill out the verification form?

    It’s a blanket of security for both the business and customer. Verified customers stop potential fraud encounters. It proves you are who you say you are, and that nobody else is using your information.