FAQ

  • What is the verification form?

    The verification form helps to protect both the customer adn the business from fraudulent purchases. It confirns that the person placing the order is authorized to use the submitted billing and payment information. Once you place your order you will recieve a email Confirming your order was placed and a link to the verification from that must be filled out and submitted within 24 hours of order or the order will be canceled and refunded.

  • How long will it take to get my orders?

    Lace, bundles and hair extensions orders are received within 7-10 business days of purchase date

    Wigs are received within 10-14 business days

    Hair products are received within 5-7 business days

    Digital Products are delivered instantly via e-mail

    Remember to check email for order updates.

  • Do my billing and shipping addresses have to match?

    Yes! Billing and shipping must match for your order to be fulfilled and shipped.

  • Can I cancel a order?

    We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to confirm their order details carefully before submitting their order.

  • Can I make changes to my order?

    To ensure a quick delivery factory made wig orders cannot be altered or changed once your payment is complete, send an email before purchase for customization.

  • Are any products on hand?

    At this time, we do not have products on hand. When it is available, they will be posted on my social media pages. FB and IG: Taia Yvonne The Wig Lady.

  • Can I request a custom color for a premade wig?

    Yes, before ordering, you must send a message from our contact us page with as many details as possible and you will be contacted.